Refund Policy

Last updated: 12/28/2025

AIA Puerto Rico is a nonprofit organization and the local chapter of the American Institute of Architects (AIA). All purchases made through aiapr.com support our programs, events, and mission.

All Sales Are Final

All sales are final. No refunds will be issued under any circumstances.

This policy applies to, but is not limited to:

  • Event registrations
  • Physical merchandise
  • Digital products and on-demand courses
  • Membership-related purchases
  • Donations

Store Credit Only

In limited and exceptional cases, and at the sole discretion of AIA Puerto Rico, a store credit may be issued instead of a refund.

  • Store credit may be granted for issues such as defective merchandise or event cancellations initiated by AIA Puerto Rico.
  • Store credit has no cash value, is non-transferable, and must be used within the timeframe specified at issuance.
  • Store credit may only be redeemed on aiapr.com.

Events

  • If an event is canceled by AIA Puerto Rico, registrants may receive store credit valid for future events.
  • If an event is rescheduled, all registrations will automatically carry over to the new date. Refund requests will be accepted only if submitted at least seven (7) days prior to the rescheduled event date. No refunds or credits will be issued after that period.

Digital Products and Courses

All digital products, downloadable materials, and on-demand courses are non-refundable and not eligible for store credit once access has been granted, except in cases of verified technical issues caused by AIA Puerto Rico.

How to Request Store Credit

Requests must be submitted in writing to info@aiapr.com and include:

  • Full name
  • Order number
  • Description of the issue

Approval of store credit is not guaranteed and will be evaluated on a case-by-case basis.

Policy Updates

AIA Puerto Rico reserves the right to modify this policy at any time. Updates will be posted on this page.